OFFICE POLICIES

APPOINTMENTS | EMERGENCIES | BILLING | PRIVACY PRACTICE POLICY

APPOINTMENTS

We recognize that everyone’s time is valuable. For that reason, we see patients by appointment only. To schedule an appointment, please call our office as far in advance as possible. You will also have the opportunity to schedule a follow-up appointment after your current office visit.

We have a NO SHOW policy. We understand that things come up and you may not always be able to make your appointment. Please give us 24 hour notice if you need to cancel your appointment, if you do not, you will be charged a $25.00 fee. This fee will NOT be covered by your insurance.

We do not send out appointment reminders, however, we do confirm appointments by telephone 1-2 days in advance. It is your responsibility to provide us with the correct contact information.

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EMERGENCIES OR AFTER-HOUR CALLS

Urgent Problems
If you have an urgent problem at night or during the weekend, call our office (505) 727-2500 to reach our answering service. The service, which answers at all hours when the office is closed, will reach Dr. Gooduck or the doctor on call.

Emergencies
If you have an emergency, call 911.

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BILLING

We encourage you, the patient, to educate yourself on your insurance plan(s). Remember that most insurance companies have co-payments, co-insurances and sometimes deductibles. For instance, Medicare 2012 deductible is $140.00 this year.

It is our policy to collect any out of pocket expenses, such as copay, deductible, co-insurance or any previous outstanding balances at the time of your visit.

We encourage you to speak to our billing specialist if you are having any financial difficulties.

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PRIVACY PRACTICE POLICY

Download: Full Privacy Practice Policy (PDF)

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

If you have any questions about this Notice please contact: our Privacy Contact who is Ralph Rouse, Regional Manager: Region VI - Dallas

This Notice of Privacy Practices describes how we may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. “Protected health information” is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services.

We are required to abide by the terms of this Notice of Privacy Practices. We may change the terms of our notice, at any time. The new notice will be effective for all protected health information that we maintain at that time. Upon your request, we will provide you with any revised Notice of Privacy Practices by accessing our website www.riograndemd.com, calling the office, and requesting that a revised copy be sent to you by mail.  You may also request one at the time of your next appointment.

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